Kibo / Kits / Configuration management (CMDB)
Configuration management, kept current.
Configuration items with their owner and the service they support, IT assets with their warranties, and licences with their renewals and seats, checked every week.
Sample conversationYou
Add our new database server DB-PROD-02 to the CMDB. It runs on the VM host ESX-01 and belongs to the order system.
Kibo
I'll add it as a production database with the host and the service linked. What breaks if it goes down is computed by the system from these links.
DB-PROD-02TypedatabaseEnvironmentproductionCriticalityhighRuns onESX-01ServiceOrder system
1 · What it runsThe processes in this kit.
Configuration items (servers, applications, databases, network devices, cloud services) with type, owner, environment, criticality, status and lifecycle; their relationships (runs on, depends on, connects to, the service they belong to) as links; services; and impact analysis computed by the system - what goes down, what is degraded and which services and open incidents are affected if an item is down. Incidents, changes and problems link to the items they touch. IT assets and licences with seats, warranties and renewal reminders. Import from a pasted list or a CSV file.
Configuration management (CMDB)
Configuration items and services with their relationships as links (runs on, depends on, connects to, service); what breaks if an item is down, computed by the system; incidents and changes linked to items.
Records: services, configuration items
IT assets and licences
Hardware assets with warranties and licences with seats used and free, renewal and warranty reminders, over-deployed licences flagged at once.
Records: assets, licences
2 · Examples
Real requests, and the card each one produces.
Sample conversationYou
Add our new database server DB-PROD-02 to the CMDB. It runs on the VM host ESX-01 and belongs to the order system.
Kibo
I'll add it as a production database with the host and the service linked. What breaks if it goes down is computed by the system from these links.
DB-PROD-02TypedatabaseEnvironmentproductionCriticalityhighRuns onESX-01ServiceOrder system
Sample conversationYou
The old file server FS-OLD-01 is being switched off at the end of the month. Mark it as retiring.
Kibo
Items are retired, never deleted. I'll set the lifecycle to retiring and show you what depends on it before the shutdown.
FS-OLD-01TypeserverStatusoperationalLifecycleretiringNotesSwitch off at the end of the month
Sample conversationYou
Register the new laptop for Ravi Menon: Dell Latitude 5440, serial 7K2M9Q3, bought 3 Nov for 1,150 euros, 3 years of warranty.
Kibo
I'll add it as in use and assigned to Ravi. The warranty status is worked out by the system, and I'll remind you 60 days before the warranty ends.
Laptop for Ravi MenonAssetDell Latitude 5440TypelaptopSerial number7K2M9Q3Assigned toRavi MenonStatusin use
Sample conversationYou
We have 25 Adobe Acrobat seats but 27 people use it. Please update the licence.
Kibo
I'll record 27 seats used. Seats free and the compliance are worked out by the system, which will flag it as over-deployed and tell the IT group and the licence owner.
Adobe AcrobatSoftwareAdobe AcrobatLicence typeper userSeats25Seats used27Statusactive
3 · Approvals and remindersRules it sets up, enforced by code.
- Report · A summary to the manager, every Monday at 9:00
- Reminder · licences: 60 days before “renewal date”
- Reminder · assets: 60 days before “warranty until”
- Report · A summary to the manager, the 1st of each month at 9:00