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Kibo / For customer service

Customer service, every request on record.

Every email to the support inbox becomes a case or updates the open one, replies are drafted from the case and your procedures, and questionnaires are scored exactly. Agents confirm; customers see only their own cases.

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Sample conversation · a case
Claire · Support
Pixel GmbH writes that their delivery arrived damaged.
Kibo
This belongs to Pixel's open case #88 for the same order. I suggest raising it to high priority, which notifies the support team.
Update case #88 · Pixel GmbH
IssueDamaged delivery, order SO-0377PriorityNormal → HighNotifySupport team
Update caseEdit
1 · What it is

Cases, replies and questionnaires in one place.

Kibo works on support cases, the support inbox and questionnaires. Agents ask in plain language; Kibo finds the customer's case, drafts the answer and shows it before anything is sent.

Records it works on:

  • Support cases
  • Support inbox
  • Customers
  • Contacts
  • Questionnaires
  • Customer portal
  • Mail
2 · What it does

Outcomes, not screens.

Each new email becomes a case or updates the customer's open one, and high-priority cases reach the support team at once. Replies are drafted from the case and your procedures; a person always sends them. Questionnaires go out through private links that expire, with answers scored exactly.

Sample conversation · a reply
Claire · Support
Draft the reply to Pixel.
Kibo
The draft offers an apology, a replacement shipped on Monday and a credit note for the damaged part, based on the case and your returns policy.
Send reply · case #88
ToJan Weber, Pixel GmbHReplacementShips Mon 16 NovCredit noteCN-0012
Send replyEdit draft
Sample conversation · a questionnaire
Claire · Support
Send our supplier security questionnaire to PaperCo.
Kibo
PaperCo will get a private link, valid for 30 days. Their answers are scored exactly and saved to their supplier record.
Send questionnaire · PaperCo
QuestionnaireSupplier securityLink valid30 daysResult saved toSupplier record
Send linkPreview
Policy

Approved once. Enforced every time.

Escalation is a policy: a case set to high priority notifies the support team at once. It is approved once, versioned and applied to every case.

Sample policy
High-priority cases · version 1
Applies toSupport cases set to high priorityActionNotify the support team at onceApproved byClaire Fontaine, Head of Support · 8 OctApplied12 times this month
Last applied today at 10:12: case #88, support team notified.
3 · Where it runs

Sovereign by design.

On your own servers, or hosted for you in a region of your choice, with an open-licence model. Your customers' messages and records are never sent to a third-party AI provider, and no telemetry is sent to anyone.

More: sovereignty · where Kibo runs · on-premise AI

4 · What it costs

Predictable cost.

Every agent, case and questionnaire is included in the same annual licence as the rest of the company, with no per-seat, per-token or per-module pricing.

More: total cost of ownership

5 · Why trust it

Nothing reaches a customer without an agent.

Every reply is sent by a person. Customers who use the portal see only their own records. Every case, reply and questionnaire is in the audit record.

More: governance · security · policy as code

See it on your own processes.

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